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Manager - Client Management

Sunnyvale, CA
  About Us:  
The Class Consulting Group is a boutique management consulting firm headquartered in San Francisco Bay Area that provides consulting services to senior management and Board of Directors of non-profit/ philanthropic organizations and offers community leadership opportunities to professionals. CLASS partners with our non-profit clients -- to help them achieve their missions and create tangible values for their communities. CLASS’s business consulting services includes the following business categories: Marketing, Strategy, Human Resources, Finance, and Information Technology.
We are looking for highly motivated and committed professionals to join our volunteer-driven Client RelationsTeam (CR).  
All volunteering positions at Class Consulting Group are unpaid

Position Type: Volunteering/Unpaid, Part-Time (Flexibility to work with your full-time job)

Specific Responsibilities:
  • Responsible for cultivating client relationships with one / more client/s and securing repeat business from existing clients.
  •  Works closely with the project team throughout project delivery to ensure client needs are fulfilled.
  •  In collaboration with BCS team assess project impact at predefined intervals (6 months and 1 year after project completion)
  • Managing and providing leadership to the Client Management team.
  • Regularly engages with existing clients to create awareness about other services CLASS can offer.
  • Maintain Salesforce (CRM Database) on all client management activities.
  • Carrying out client satisfaction surveys and review.
  • Represent CLASS at various Nonprofit Organizations related events
General Responsibilities:
  • Presiding over the meetings and agenda of the team as well as tracking projects and ongoing activities.
  • Implement KPIs and progress of strategic projects and presenting management reports to the board.
  • Successfully implement resource allocation and volunteer engagement activities along with Director & HR
  •  Foster appropriate communications and leveraging resources within the team and with other teams.
  •  Promoting volunteer engagement within the CR Team and across the broader CLASS Group.

Education & Experience:
• BA / BS / MBA Business or Marketing with 3-5 yrs of experience
• Experience with Salesforce or any CRM database preferred

Other requirements & Pre-requisites:
• 1+ yr of commitment for pro-bono position
• Optimistic, Reliable and capable of fostering teamwork
• Passionate & committed to serving the community
• Excellent Communicator
• Good sense of humor
 • Honors CLASS's code of ethics
• Minimum 5 hours per week (excluding meeting time)
• Attend monthly meetings: 2 in-person meetings (At Sunnyvale CA); 2 conference calls

• Leadership development opportunities
• Networking opportunities
• Group-based learning 

If you are interested in this opportunity or any other opportunities within CLASS, please submit an online application by [http://theclass.catsone.com/careers/] or register with us through [http://theclass.catsone.com/careers/index.php?m=portal&a=register]. Once we receive your request, our recruitment team would contact you to set up an informational session with you.

The CLASS Consulting Group believes in equal employment opportunity and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Human Resources Team
The Class Consulting Group
1250 Oakmead Pkwy, Suite 210
Sunnyvale, CA 94085-4037
Email     : hr@theclassconsultinggroup.org
Website: www.theclass.org
Creating social DNA for a better world, 
one community at a time.
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